Privacy Policy

Last updated: November 4, 2026

SyncService is a service of The Business Mechanic ("The Business Mechanic," "we," "us," or "our"), based in Kansas. SyncService respects your privacy and is committed to protecting the information provided by automotive repair facilities and their customers.

Information We Collect

We may collect customer names, phone numbers, email addresses, vehicle information, repair order information, employee information, and communication records necessary to provide SyncService services.

How Information Is Used

Information is used solely to provide customer communications, workflow management, reporting, notifications, scheduling, and related automotive service operations.

Mobile App

The SyncService mobile app is used by shop employees who already have a SyncService account. The app collects the email address used to sign in and displays the shop's tickets, customer contact details, vehicle information, call history and messages. Your sign in is kept in your phone's secure storage and is removed when you sign out. The app does not include advertising, does not track you across other companies' apps or websites, and we do not sell personal information.

Voice Calls

When a shop sends a customer an automated phone call, we and our voice calling providers process the call audio and a text transcript so the shop can see what was said. Call summaries, transcripts and the customer's responses are stored in the shop's SyncService account.

SMS Communications

When customers provide a mobile telephone number and consent to receive text messages, SyncService may send appointment reminders, repair updates, authorization requests, estimate approvals, pickup notifications, and customer care communications.

Message frequency varies. Message and data rates may apply.

Mobile Information Protection

Mobile information, including phone numbers and SMS consent data, will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except vendors that support the delivery of messaging services.

Service Providers

We work with the following service providers to operate SyncService: Amazon Web Services (cloud hosting, database and account sign in), Vercel (website hosting and anonymous site analytics), Twilio (text messaging), Resend (email delivery), bland.ai (voice calling), OpenAI (language processing), and Stripe (payment processing). These providers are given only the information necessary to perform their function and are not permitted to use it for their own marketing purposes.

Data Retention & Security

We retain customer and communication information for as long as reasonably necessary to provide SyncService services, meet legal or operational requirements, and support the repair facility's own recordkeeping. We use reasonable administrative and technical safeguards to protect information from unauthorized access, but no method of electronic storage or transmission is completely secure.

Data Deletion

A shop may ask us to delete its account and data, and a customer may ask us to delete their information, by emailing syncservice@tbmechanic.com. We will respond within 30 days.

Opt-Out Rights

Users may opt out of SMS communications at any time by replying STOP. Users may request assistance by replying HELP.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date above.

Contact Us

The Business Mechanic
Email: syncservice@tbmechanic.com
Phone: (855) SYN-CSVC (796-2782)